Every customer chat, one inbox.
Omni Chat brings LINE, Facebook Messenger, Instagram, WhatsApp, TikTok, Lazada and the chat on your website into one console, so your team answers every customer from one place.
รวมแชทลูกค้าจากทุกช่องทางไว้ในกล่องเดียว ให้ทีมตอบได้ครบ ไม่หลุดสักข้อความ
Built for teams that live in chat
From the first message to the closed sale, Omni Chat keeps the conversation, the customer and the team in one place.
Shared inbox
Queues, teams and business hours route each chat to the right person; agents take, transfer and close it together.
Chatbots and auto replies
Keyword intents and step-by-step conversation flows answer the common questions and hand over to a person when needed.
Broadcasts and rich menus
Send LINE broadcasts to the audiences you choose and design the rich menus your customers tap.
Monitoring and reports
See who is waiting right now, how fast each agent answers and how your contacts grow, live on one board.
Payment slip check
Thai bank transfer slips sent in a chat are verified automatically and the customer gets the reply at once.
Roles and access
Owner, admin, supervisor and agent roles, access per channel and a log of who changed what.
Your customers' data stays yours
Each business owns its conversations; Omnicone processes them on its behalf. Read the details in our Privacy Policy.
- We never sell data or use messages for advertising.
- Channel credentials are stored encrypted.
- We only send transactional e-mail — staff invitations, password-reset codes and address-verification links — never marketing.
- A contact's data can be deleted on request — see data deletion.
Talk to us
Questions, a demo or support for your workspace — write to us and we will get back to you.